FAQs

FREQUENTLY ASKED QUESTIONS

Have questions and want fast answers?

We’ve made a list of the most common questions customers ask us on this page. If you still have unanswered questions after reading this, please feel free to reach out to us directly through our Facebook page, Instagram, Email or Whatsapp.

Q- How do i place an order?

Step 1: Go to one of our product pages
Step 2: Choose a product you like by clicking on it
Step 3: Click on "add to cart" button
Step 4: If you want to add other products to your cart, click on continue shopping button 
Step 5: Press on "Proceed to Checkout" button from the cart page.
Step 6: Fill in your personal info & address details. 
Step 7: Choose payment method "Cash on delivery (COD) or credit card."
Final Step: Click on "Place order" button

Done! Your order is now in our system and will be processed.

Q- How much does shipping/delivery cost?

1. Shipping is for 50 EGP for Cairo and Giza
2. Shipping is for 55 EGP for Alex 
3. Shipping is for 65 EGP for Sharqia, beheira, Beni suef, Dakahlia, Damietta, Fayium, Gharbia, Kafr el-Sheikh, Monufia, Qalyubia, Ismailia, Port Said, Suez, Minya
4. Shipping is for 110 EGP for Aswan, Asyut, Luxor, Matrouh, New valley, North Sinai, South Sinai, Qena, Red sea, Sohag

Q- How long does delivery take?

A- Delivery takes 4-7 working days for Cairo and Alex 

B- Delivery takes 7-10 working days for other governorates

(Weekends and official holidays are excluded).

Q- I don't like ordering things online, what if anything goes wrong?

A- Here at Snuggs, you can choose to always pay on delivery. If there’s anything wrong with the product, we have a very simple return/exchange policy. You can get your full money back or exchange the product for a similar or a different one except for boxer shorts. (For hygiene purposes refunds and exchanges are not allowed for the boxer shorts.) 

Q- How do I exchange or return a product?

A-If you received the item & would like to return or exchange it for any reason, you can do so by sending a message on our

Facebook page: https://www.facebook.com/snuggsegypt 

or

through our contact numbers: +201159203560   &   + 201111232091

B-If you received the item & decided to return or exchange it within 7 days, you will be charged for return/exchange shipping fees based on your city and the rest of the money will be refunded to you.

C-If there is something wrong with the item received, we will exchange the item without any extra fees.

D- If you received the item & you would like to exchange the size, we will exchange the size without any extra fees. This is only applicable for items with sizes like pyjamas.

E-If you paid for your order online using your credit card & would like to return the item & refund your money, your money will be refunded back to your credit card. Refund process will take 7-14 working days from the bank side.

F-We can not refund the money in cash if you paid online through your credit card.

G- For hygiene purposes, refunds and exchanges are not allowed for the boxer shorts.